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Financial shortfall?

Let's find solutions together

If you're experiencing payment difficulties, inform us early so we can assist you.

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We offer you
support with payment issues

Financial challenges can happen to anyone.
At CAPTIQ, we want to stand by you during these difficult times.
If you're having payment difficulties, don't hesitate to contact us.
With tailored solutions, we can help you find your way out of the crisis.

Contact us now

Essential Questions:
What you need to know at a glance

What should I do if I miss a payment?

If it looks like you might miss a payment, it's important to act quickly. First, take a minute, breathe deeply, and be confident that you can improve your financial situation. In any case, contact us immediately so we can work together on a solution, as the earlier you inform us, the better we can help you and avoid negative consequences. For quick contact, we're available here.

What are the consequences of ongoing payment difficulties?

If a monthly payment is missed, we have established a clear and transparent compensation process. Missed payments can have various negative consequences depending on individual criteria:
  • Reminders: In the event of missed installments, you will initially receive reminders to alert you of the outstanding payment. These are usually done in writing or by telephone.
  • Contract Termination: In particularly severe cases, the credit agreement can be terminated, causing the entire remaining balance to become due immediately. This is often the last step before legal action.
  • Legal Action: In case of ongoing payment difficulties, legal steps may be initiated, which could eventually lead to the seizure of the borrower's assets.
  • Revocation of Chamber License: In serious violations, the chamber license can be revoked and the exercise of the chamber professional activity prohibited. This removes the legal basis for practicing the profession, leading to both financial and reputational consequences.
  • Negative Credit Registry Entries: Payment defaults can lead to negative entries in credit agencies. A negative entry can significantly impair the borrower's creditworthiness and make future borrowings more difficult.
In any case, we strongly advise you to contact us immediately as soon as a missed payment seems likely, so we can work with you on a solution in time.

Is the consultation and support free of charge?

Our advice is completely free of charge for you. We want to support you in difficult financial times without adding any extra financial burden. We understand that existing payment difficulties can be a significant strain, and we want to provide you with the necessary help to stabilize your financial situation through our services. At the same time, we note that the information provided does not replace legal advice.
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Stay confident!

"With the stones that are placed in your way,
you can build a staircase step by step"

Options for payment difficulties:

If you're having payment difficulties, various options are available. However, these potential solutions always depend on the decision of the respective financing partner, who must be able to understand the financially critical exceptional situation in order to take appropriate measures.

  • Debt Restructuring

    Debt Restructuring

    We help you consolidate existing debts and create a new repayment plan—often with better terms.

  • Term Adjustment

    Term Adjustment

    In special exceptional cases, a longer term can reduce monthly payments and financial burden.

  • Financial Consultation

    Financial Consultation

    Our financial experts support you in developing a tailored solution together.

  • Deferment

    Deferment

    In extreme exceptional cases, monthly installment payments can be temporarily suspended.

Having trouble paying your ongoing installments on time?
Request our support now

We advise you to contact us or your financing partner immediately if payment difficulties are foreseeable. Together we can find a solution that suits your situation.

Get in touch today!

Contact us

The most frequently asked questions

What should I do if I have trouble paying my installments?

If you miss a payment, please contact us immediately. We can help you minimize the impact of a missed payment and find a solution.

How long does it take to find a solution?

The duration depends on your individual situation. However, our team strives to help you as quickly as possible and find a suitable solution.

Will my credit history be affected by using support options?

Late or missed payments can affect your credit history. It's important to contact us as early as possible if you're having trouble so we can help you avoid negative impacts.

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Do you have any questions for us?

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phone

+49 69 8088 3788

Our service hours:

On workdays
10:00 - 13:00 and 14:00 - 18:00

E-mail:

support@captiq.com

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